WhatsApp customer service that answers, books and hands off to your team.
In Lebanon, WhatsApp is where customers ask, order and complain. When one phone and one person handle every chat, messages get missed. We set up WhatsApp Business automation that answers common questions instantly, collects order or booking details, and passes real conversations to the right person.
Problems this solves
- Dozens of chats a day asking for prices, location or hours
- Messages arriving at night or on weekends go unanswered
- Orders and bookings are scattered across chats with missing details
- Several staff share one phone and nobody knows who replied
Practical benefits
- Customers get an answer straight away
- Your team handles fewer repetitive chats
- Every order or lead is recorded, not lost in a scroll
Results depend on your current setup and how the solution is used; we'll tell you what to realistically expect during the consultation.
What we can build for you
Instant answers
Replies to frequent questions using your own information.
Order and booking capture
Collects name, items, time and address in a structured way.
Lead qualification
Asks the right questions before passing the lead to sales.
Human hand-off
Routes conversations to a team member when the question needs one.
Connection to your tools
Sends details to your sheet, CRM or email.
A good fit for
- Restaurants and delivery
- Clinics and salons
- Retail and e-commerce
- Real estate
- Travel and events
Common questions
- Do I need the WhatsApp Business API?
- It depends on your message volume and features. We explain the options and any third-party costs before you commit.
- Will customers know they are talking to automation?
- We recommend being transparent, and always offering a quick way to reach a person.
Ready to talk it through?
Request a consultation or quote directly, no audit required. Or take the free 5-minute AI audit first to see where you stand.